I'd like to buy music. How do I get started?

To get started, download the latest version of iTunes.

I'm able to access the web, but I'm not able to connect to the iTunes Store.

Try these troubleshooting steps.

When I try to connect to the iTunes Store, I get an error.

Read this article if you can't connect to the iTunes Store.

Make sure that you've updated to the latest version of iTunes. If you have already installed iTunes 7 or later, and are using Windows, you can use the Network Diagnostics feature to help diagnose any local network issues that you may be experiencing.

To use Network Diagnostics, choose "Run Diagnostics..." from the Help Menu in iTunes. Select Network Diagnostics and click Next to start the diagnostics.

Nothing happens when I click on the iTunes Store icon.

This is most commonly caused by the presence of web acceleration software. Please read this technical support article for more information on resolving this issue.

I can't see the iTunes Store icon.

If you can't see the iTunes Store icon in the iTunes Source list, make sure you have the latest version of iTunes installed. Still not there? Check iTunes preferences to make sure the iTunes Store icon is displayed.

I can connect to the iTunes Store, but I can't download.

Please check out our Download FAQ.

How do I configure my firewall, web accelerator or security software to work with the iTunes Store?

Several common software programs need to be configured to allow the iTunes Store to work on your computer. Read this article to learn more.

How do I configure McAfee Personal Firewall Plus?

If you installed McAfee Personal Firewall Plus on your PC, read these easy instructions to configure your software.

I can't listen to song previews.

This most frequently happens if you're on a slow network connection. iTunes loves broadband, so if you're still on dial-up, we hope you'll consider upgrading to a faster network connection. If you're stuck on dial-up, try these steps to load song previews.